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Shipping & Delivery Policy

We ship through registered and trusted courier partners for orders within India as well as internationally. For shipping timelines, please refer to the product descriptions page for each product. Please note that Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries.

Domestic Shipping:

We offer free shipping for all domestic orders. Please note that this free shipping policy is non-binding and may be subject to alterations by Aravalii at any time.

Shipping and handling rates vary based on the product size and volume, the packaging required and the shipping destination. The final shipping and handling charges can be seen at checkout after providing the shipping address. The deliveries are dispatched to the shipping address recorded at checkout. Please note once the order is place, this shipping address cannot be amended or altered.

All orders are processed from our warehouse in Delhi, India. Please note that our perishable products like plants are not sourced locally at every delivery location, hence there may be any reasonable variations in the product during delivery Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

Delivery may take longer due to:

  1. Bad Weather
  2. Political disruptions
  3. Other unforeseen circumstances

In such cases, we will proactively try and contact you at the contact details you have provided us. Further, no deliveries will be done on National Holidays. The delivery of the same would be done on the next working day. This will also apply in the case of floods/ heavy rains/ National Bandh/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. Aravalii irrefutably reserves the right to reschedule the delivery to another date.

For perishable items like plants, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

  • Wrong shipping/delivery address.
  • Recipient not available.
  • Premises locked.
  • Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour. Proof of delivery will be required to be provided by you to Aravalii in case of any dispute in delivery, otherwise it will be considered as safely and appropriately delivered and all liability for Aravalii will be waived by you.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

Delivery to Hotels Policy

Our courier partners are experienced at making deliveries to hotels. However please be aware to make the following information available:

  • Hotel name
  • Full address of the hotel
  • Telephone number of the recipient and the hotel
  • The name of the recipient
  • Room number of the recipient
  • Name of Tour Company, if applicable

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed and no refund will be made in such cases.

Delivery to Hostels/PG/Cantonment/Enclosed Premises

Our courier partners are experienced at making deliveries to Hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:

  • Hostel name
  • Full address of the hostel
  • Telephone number of the recipient and the hostel
  • The name of the recipient
  • Room number of the recipient

The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.

Delivery at Remote Locations and Towns

Orders can be delivered only in the cities mentioned in the List of Serviceable Cities. Correct address and contact number is a must of the recipient for placing the order.

Delivery to Railway stations, Metro stations, Airports and Hospitals

We do not deliver to Railway Stations, Metro stations, Airports and Hospitals. If such an order is placed it will either be cancelled or if processed and dispatched will be assumed as executed.

 International Shipping:

Aravalii ships to select countries worldwide. International orders are dispatched from our warehouse in New Delhi, India.


Delivery Timeline:
Estimated delivery for international orders is 14 to 21 business days from the date of dispatch, depending on the destination country and local customs processes. Tracking details will be shared via email and WhatsApp once your order is shipped.


Shipping Charges:
International shipping charges are calculated at checkout based on the destination, order weight, and dimensions.


Duties & Taxes:
Most countries levy import duties and taxes on goods arriving from abroad. These charges are determined by your country’s customs authority and are entirely outside our control. All applicable duties and taxes are to be borne by the recipient and are payable directly to the shipping or customs agency at the time of delivery. We are unable to estimate these in advance — we recommend checking with your local customs office before placing an order.

Important:
If a delivery attempt is unsuccessful because the recipient is unavailable, refuses to accept the package, or declines to pay applicable customs duties, the order will be considered executed and no refund will be issued.

For international orders, we are unable to offer returns or exchanges unless the item arrives damaged in transit. In such cases, please contact us within 48 hours of delivery with an unboxing video or photograph as proof.

For any queries regarding your international order, write to us at cc@aravalii.com and we will respond within 24–48 business hours.

Tracking and Delivery

Post shipping, the details of tracking number and information of the shipping agency will be shared via email and text message or WhatsApp. Orders can be tracked using the consignment/tracking number on the shipping partner’s website.

The order status can also be tracked on Aravalii website footer “Track Order” link under “Contact-Us.” Apart from the exclusions mentioned prior, our delivery partners will attempt to deliver the package three (3) times before its returned to us. In case it is returned to us after 3 attempts, no refunds will be entertained, and the order will be deemed to be executed.