Returns, Refund & Exchange

Returns, Refund and Exchange Policy

We aim to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.

We only issue exchanges or credit note for our items.

Your purchase is eligible for exchange/credit note only if it meets the following conditions:

• An incorrect size or product has been delivered to you i.e. the product does not match the item in the order confirmation email 

• If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging. 

• Any accessories like Jewellery, or breakable items like mugs, glasses and lanterns are not applicable for exchange or return - unless it is delivered damaged. In that case, we will replace the product or issue a credit note, only if you have taken a photo/video of the wrong or defective product while unboxing it for the first time.

Apparel

 Not the right size? We offer a free size exchange within 7 days of delivery. Simply reach out and we’ll arrange a reverse pickup and send the correct size at no extra charge.
Conditions: Item must be unworn, unwashed, with original tags and packaging intact. No returns or exchanges available on International shipments.

Home Decor & Handcrafted Products
Every piece in our home collection is handcrafted by skilled artisans — making each one truly one of a kind. Natural variations in colour, texture, and finish are an inherent part of the craft and are not considered defects.
We accept exchanges only if your item arrives damaged in transit. Please contact us within 48 hours of delivery with a photograph or short video as proof and we will replace it promptly.

Jewellery
Our jewellery is handcrafted and each piece carries its own unique character. Minor variations in finish or tone are a natural part of the artisan process and not defects.
We accept exchanges only if your item arrives damaged in transit. Please contact us within 48 hours of delivery with a photograph or short video as proof and we will make it right.

Any products purchased on sale will not be eligible for any return, refund or exchange unless received in broken or damaged condition. 

• If your purchase meets our return criteria stated above, please contact our care team within 2 days of delivery with the following information: - Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image/video of the item.
• Please call our Customer Care at +91 9873460000 during 10:00 AM to 6:00 PM Monday to Friday or write to us at cc@aravalii.com. Our representative will contact you and may ask for some details about the product delivered or defaults therein. We expect your co-operation and support in completing the process and that will allow us to resolve your complaint expediently. 

Cancellation of order is allowed if such request is made at least 24 hours before scheduled dispatch date and full refund will be made by Aravalii in such cases. It must be noted that the discretion of allowing a cancellation of order is up to Aravalii and Aravalii is not responsible and does not guarantee a cancellation of order.

In the event we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment for the part undelivered.

Online refund will be processed by Aravalii on confirmation over mail or phone call to the customer or recipient. Once processed by Aravalii, the refund take up to 7-10 business days to reflect in your account.

Grievance officer:

Any grievances you have by way of use of the website can be addressed to the ‘Customer Care’ by way of email to cc@aravalii.com.

The ‘Customer Care’ shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.

When can I expect to receive the exchanged item?

1. In 2-3 business days your pick up will be completed, after which the product will be shipped and delivered to us. This entire process includes the pickup of your product and its reception at our warehouse – which takes around 7-10 business days.
2. Once the product reaches us, your exchange is processed and the product will be delivered in 3-5 business days.
3. In case of breakage or damage to the product, we will be able to ship a fresh product to you within 48 hours of receiving the complaint report from you. At this stage, the standard delivery timeline of 3-5 business days will be applied.
4. In case your package is misplaced or lost, we will ensure to investigate the matter both internally as well as by coordinating our courier partners. If the matter is internal, it will be resolved within 48 hours. In case the matter is from the end of our courier partner, it will be resolved for you within 3-5 business days.

General terms and conditions:

Once an order is confirmed, it cannot be canceled or modified.

Items purchased during a sale or with discounts are not eligible for returns or exchanges.

Products acquired before a sale period cannot be exchanged during the sale period.

Please note that products bought online cannot be exchanged or returned in physical stores, and vice versa.

Refunds will not be issued in cases where the customer has provided an incorrect or incomplete shipping address.

Additionally, refunds will not be provided in the following circumstances:

If there have been three failed delivery attempts by our shipping agency.
If the recipient refuses to accept the package.
For international shipments, if the recipient refuses to pay the required duty mandated by the destination country or fails to collect the order from the shipping agency.
Before accepting a delivery, please ensure that the package is in good condition and has not been tampered with. If you receive a damaged package, retain the original packaging, including price tags, invoices, and labels, until our team has the opportunity to review it. Also, make sure to note "Received Damaged" on the delivery receipt when accepting and signing off with the courier partner.