FAQs

Do you ship all over India?
Yes, we ship across the country, COD is avaiable across most pin codes in India

Do you offer cash on delivery?
Absolutely! Simply add your items to cart and select "Cash On Delivery" at checkout - it's that easy.

How long will my order take to be shipped?

We process and dispatch most orders within 1–2 business days of order confirmation. Once shipped, you will receive a tracking link via SMS and WhatsApp so you can follow your order in real time.

Do you have extra delivery costs?
Aravalii offers free shipping across India. All COD orders carry a charge of Rs 48.

Is there an option for online payment?
Yes, of course! You can either pay with your credit/debit card or choose secure net banking.

What should I do in case of a damaged product?
Our team conducts a proper quality check for all products before shipping & delivery. However, if you happen to receive a damaged product, please reach out to us within 48 hours of delivery with a photograph or video attached as proof and email us on cc@aravalii.com or WhatsApp on +91 9873460000, and we will be happy to help you navigate the situation.

Is it possible for me to cancel or change my order?
For sure! All you have to do is notify our team within 24 hours of placing the order, because once an order is shipped, we won’t be able to cancel it.

What’s your return policy like?
At Aravalii, we want every purchase to feel right. Here’s our simple, straightforward policy:

Apparel
Not the right size? We offer a free size exchange within 7 days of delivery. Simply reach out and we’ll arrange a reverse pickup and send the correct size at no extra charge.
Conditions: Item must be unworn, unwashed, with original tags and packaging intact.

Home Decor & Handcrafted Products
Every piece in our home collection is handcrafted by skilled artisans — making each one truly one of a kind. Natural variations in colour, texture, and finish are an inherent part of the craft and are not considered defects.
We accept exchanges only if your item arrives damaged in transit. Please contact us within 48 hours of delivery with a photograph or short video as proof and we will replace it promptly.

Jewellery
Our jewellery is handcrafted and each piece carries its own unique character. Minor variations in finish or tone are a natural part of the artisan process and not defects.
We accept exchanges only if your item arrives damaged in transit. Please contact us within 48 hours of delivery with a photograph or short video as proof and we will make it right.

Will my order be delivered to me safely without breakage?
The products will reach you in perfect condition thanks to our well researched, practiced and perfected packaging techniques.

How do you ensure safe and breakage-free delivery?
Aravalii uses many different layers and materials in packaging our handcrafted products so that they reach you safe & sound. We have also tied up with trusted delivery partners for the same.

What offers do you have running?
We run new offers every month, so it is worth checking the website regularly for updates. You can also enquire about the same by calling +91 9873460000 and asking our Customer Care executive.

Why can’t I see COD as an option?
Sometimes when you place orders from anywhere slightly outside of any main city, the system is unable to register your address specifics. You are encouraged to contact us directly at cc@aravalii.com or call on +91 9873460000 to address your special requests. We will do our best to accommodate your request.

Do you offer extra discount on bulk orders?
We are happy to help you with special requests. Share with us at cc@aravalii.com or call on +91 9873460000 and we will do our best to serve you.

Where are you located?
We are situated in Delhi with corporate offices in both Delhi and Mumbai.